Terms & Conditions
These Terms & Conditions govern use of albalightstudio.com and the purchase, booking or commissioning of services and artwork from Albalightstudio Ltd. They are written for customers in the United Kingdom. Mandatory consumer rights under applicable law are not excluded or reduced.
1. About us and contact
The website and services are operated by Albalightstudio Ltd, whose contact address is 38 Charlotte Road, London EC2A 3PB, United Kingdom. You may contact us at info@albalightstudio.com or +44 20 7946 0834.
2. Acceptance and eligibility
By using the website, submitting an order, requesting a commission or booking a workshop, you confirm that you have authority to enter into the relevant agreement and that the information you provide is accurate. Customers under 18 must act through a parent or legal guardian. If you act for a business or organisation, you confirm that you are authorised to bind it.
3. Website information
We take reasonable care to describe artwork, materials, dimensions, services and availability accurately. Screen settings, photography and lighting may cause colours or textures to appear differently from the physical item. Images are illustrative unless stated otherwise. Minor variations inherent in handmade or artist-produced work do not necessarily constitute a defect. We may correct obvious typographical, pricing or availability errors before accepting an order.
4. Formation of a contract
An enquiry, quotation request or basket submission is not acceptance. A binding contract arises when we issue written acceptance, booking confirmation or an invoice expressly confirming the order. For commissions, the confirmed brief, quotation, schedule, revision allowance and payment terms form part of the contract. We may decline an order before acceptance, including where materials are unavailable, the request conflicts with law or rights of others, or delivery is impracticable.
5. Prices, taxes and payment
Prices are stated in pounds sterling unless otherwise indicated. The applicable quotation or checkout information will state whether delivery, framing, installation, materials, venue costs or taxes are included. Payment must be made using an accepted method by the stated deadline. We may require a non-refundable deposit for commissions, workshops, private sessions or reserved production time, except where consumer law requires otherwise. Ownership of physical goods does not pass until cleared payment is received in full.
6. Commissions and customer instructions
You are responsible for providing a sufficiently clear brief, suitable reference material, required permissions and timely feedback. The quotation will state the included stages and number of revisions. Requests outside the agreed scope, substantial changes after approval or delays caused by missing instructions may result in additional charges and a revised schedule. Artistic interpretation remains part of the service unless the contract specifies exact reproduction.
You warrant that materials you supply may lawfully be used for the commission and do not infringe copyright, trade marks, privacy, confidentiality or other rights. You will be responsible for reasonable losses arising from a breach of that warranty, subject to applicable law.
7. Workshops, events and studio sessions
Bookings are personal unless transfer is approved. Participants must follow reasonable safety instructions and treat staff, other participants, equipment and premises respectfully. We may refuse participation or require a person to leave where conduct is unsafe, abusive, discriminatory, unlawful or materially disruptive. Age limits, accessibility information and required adult supervision will be stated for the relevant event. Please disclose practical access requirements early so we can consider reasonable arrangements.
8. Cancellations by you
Your statutory cancellation rights depend on the type of purchase. Bespoke or clearly personalised artwork is generally excluded from the standard 14-day cancellation right once a binding contract exists, although rights relating to faulty or misdescribed goods remain. For services booked for a specific date, including certain workshops and events, the statutory cancellation right may not apply. Where a cancellation right does apply and you asked us to begin during the cancellation period, we may charge a proportionate amount for work already supplied.
Any additional studio cancellation policy stated in the quotation or booking confirmation will apply to the extent it is fair and lawful. Deposits may be retained where they reasonably reflect committed time, materials, venue costs or other non-recoverable loss. We will not impose a disproportionate cancellation charge.
9. Cancellations or changes by us
We may reschedule or cancel where an artist is unavailable, premises become unsafe, materials cannot be obtained, attendance is insufficient or circumstances beyond reasonable control prevent performance. We will offer a reasonable alternative, credit or refund for the affected service. We are not responsible for separate travel or accommodation expenses unless the law requires otherwise or we expressly agreed to cover them.
10. Delivery, collection and risk
Estimated completion and delivery dates are not guaranteed unless expressly agreed as essential. We will notify you of material delay. You must provide a complete and accurate delivery address and inspect packaging on receipt. Risk in physical goods passes on delivery to you or a person identified by you. For customer-arranged carriers, risk may pass when the item is handed to that carrier. Collection items must be collected within the agreed period; reasonable storage charges may apply after notice.
11. Damage, defects and consumer remedies
Please report transit damage promptly and retain packaging and photographs so that we can investigate. Nothing in these terms limits rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality and fit for any purpose made known and accepted. Services must be performed with reasonable care and skill. Available remedies may include repair, replacement, repeat performance, price reduction or refund, depending on the circumstances and statutory rules.
12. Intellectual property
Copyright and other intellectual-property rights in the website, photographs, text, designs, preparatory sketches and artwork remain with Albalightstudio Ltd or the relevant artist unless a written assignment states otherwise. Purchase of a physical artwork transfers ownership of that object, not copyright. You may display a purchased work privately and resell the physical item, but may not reproduce, adapt, publish, merchandise, mint, distribute or commercially exploit it without written permission.
For commissioned work, the licence or permitted use will be stated in writing. Where no special licence is agreed, use is limited to personal, non-commercial display. We may photograph and refer to completed work for portfolio and promotional purposes only where lawful and consistent with any confidentiality commitment; identifiable personal material will not be published without an appropriate basis.
13. Acceptable website use
You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape content at unreasonable volume, interfere with availability, impersonate another person, submit unlawful material or use content in a way that infringes rights. Automated access is permitted only with prior written authorisation or as required by law. We may restrict access where necessary to protect the service or users.
14. Liability
Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory title rights or any other liability that cannot lawfully be excluded. For consumers, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, but not for loss that was not foreseeable. We are not responsible for business losses suffered by a consumer using services mainly for personal purposes.
For business customers, subject to liabilities that cannot be excluded, our aggregate liability arising from a particular contract will ordinarily be limited to the amount paid under that contract, and we will not be liable for indirect loss, loss of profit, revenue, anticipated savings, goodwill or business opportunity. This business limitation does not apply where expressly varied in writing.
15. Events beyond reasonable control
Neither party is liable for delay or failure caused by events beyond reasonable control, including severe weather, transport disruption, fire, flood, epidemic, utility failure, cyber incident, government action, industrial dispute or supplier failure. The affected party will take reasonable steps to reduce the impact and resume performance. If delay becomes substantial, either party may have a right to terminate the affected part of the contract and receive an appropriate refund for services not supplied.
16. Privacy
Personal data is handled in accordance with our Privacy Policy and Cookie Policy. You are responsible for ensuring that personal information supplied about another person may lawfully be provided to us.
17. Complaints and disputes
Please send complaints to info@albalightstudio.com with sufficient detail and relevant order information. We will investigate and seek a fair resolution. These terms are governed by the law of England and Wales. A consumer resident elsewhere in the United Kingdom retains any mandatory protections and jurisdiction rights available in their home nation. Courts of England and Wales will have jurisdiction for non-consumer disputes unless a written agreement states otherwise.
18. General provisions
If any provision is invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. No person other than the contracting parties has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated. We may update website-use terms prospectively; contract terms applying to an accepted order will not be changed unilaterally except where permitted by law or agreed with you.